Simple, secure and direct online payment using your current account.
The online payment method brought to you by the Sparkassen and banks.
Here's how your money is returned to your account:
Reap the benefits of using paydirekt with exciting offers and discounts from online shops.
Here you will find answers to some of the most common questions to paydirekt.
To use paydirekt when making payments online, you must complete a once-off registration in your Sparkasse online banking. You will find the registration page in your online banking menu under "paydirekt".
You will find the registration page in your Sparkasse online banking menu under "paydirekt". You will be asked to enter a username and password. You will need these details to make payments using paydirekt. You may also be asked to add additional information, or to check your user information and to verify this using a TAN procedure. As soon as you complete the final step by confirming your #paydirekt# registration via email, your user status will be activated and you can start shopping with paydirekt.
If you are not already using online banking, activate online banking for your current account in order to register for paydirekt.
You select paydirekt as a payment option in your online shop, then enter your username and password. You then confirm the payment and complete the purchase. For added security, you may be asked to enter a TAN number in some cases.
paydirekt employs security standards that are among the highest in the German banking market. You data is encrypted before it is forwarded.
You can change the following data in your online banking:
You can also block or cancel paydirekt from your online banking.
If you go to www.paydirekt.de you can change the following information:
Here you can also view your transaction overview, report fraud, as well as opt to use TAN as the standard procedure for each transaction.
You will find the customer portal at www.paydirekt.de. You can enter your paydirekt username and password on the top right of the screen. Then click on "Login" and your customer dashboard will open.
In the customer portal at www.paydirekt.de you can register disputes and view your transactions. You can also select the TAN procedure as the standard for each paydirekt payment as well as altering the following data:
If a seller does not deliver the goods, you have 30 day period to go to www.paydirekt.de and request buyer protection by clicking " Report problem" -> "Goods not received". paydirekt will then contact the merchant directly and try to find a solution. You can log in to the customer portal using your paydirekt username and paydirekt password.
Any questions about paydirekt can be answered on the paydirekt Hotline under the number 069 8600 441. Or write a message using the contact form at sparkassen-service-paydirekt.de. If you wish to register a complaint about an order, go directly to the customer portal at www.paydirekt.de. You can log in to the customer portal using your paydirekt username and paydirekt password.