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S-pushTAN-App: Forgotten password

Forgotten login details for pushTAN · Instructions

S-pushTAN-App: Forgotten password

Forgotten login details for pushTAN · Instructions

These instructions explain what to do if you have forgotten the password for the S-pushTAN-App on your iPhone/iPad or an Android end device. Follow our easy step-by-step instructions.

Before you start

Important – before following these instructions:

Face ID or Touch ID users – getting a new password

If you are usually using Face ID or Touch ID to log in to the app, it’s easy to forget the password. If you are still able to open the app with Face ID or Touch ID, you can create a new password under the Settings in your S-pushTAN-App without any need for the old password:
Open the S-pushTAN-App and go to -> Profile -> Settings -> Change password

Resetting the S-pushTAN-App

Please make sure to reset the S-pushTAN-App before you start.

You need

To do so, you will need:

QR code for downloading the S-pushTAN app

A newly installed or reset S-pushTAN-App

Before you start, you will have to reset your S-pushTAN-App. Please note that the procedures for doing so for Android devices and iPhones/iPads are different.

Back of Sparkassen-Card (debit card)

Sparkassen-Card (debit card) – card number

If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.

Online banking login details

Online banking login details

To use pushTAN, you will need your Sparkasse online banking login details: Your username or login ID and your online banking PIN.

Guide for setting up the S-pushTAN-App without online banking

Activation password and credit card number

Activation password and credit card number

Haven’t yet registered for online banking? If so, you can also set up the S-pushTAN-App with your activation password and credit card. The activation password is in the letter sent to you with the initial registration letter for the S-pushTAN-App.

How to

How to:

Forgotten password for pushTAN

If you have forgotten your password for the S-pushTAN-App, you will need to set up the app again. Luckily, that’s really easy. The only thing to bear in mind is that this works differently for Android and iPhones. To proceed, please follow the instructions below.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

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